Patrick, I had similar trouble last week. Technichal helped me try to solve the problem, but not much helped. I was using Internet Explore 4.0 They suggested I download the newer version(IE4.01)from the microsoft homepage(microsoft.com). With a 56k modem it took 2.5 hours to download and install. If you decide to try this, be sure to install PB23 again. Hope this helps.