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Tough call and tough luck
Perhaps there was a logistical problem in resetting a game 7 of a playoff game.
Even if not though, resetting a game 7 of the playoffs would be a tough call for the COMMISH. The possibility of "crashing" your game intentionally if you were losing so that you could get a 2nd chance at a win has to be at least a consideration.
This has been suggested as a concern when 5th games of series show up as "in progress" but then don't get played and the robot has to finish them. At least I think so...
Still, I'd vote for a replay for you. We all know the game crashes at times. The loss of internet connection doesn't always mean the loss of the game though, as was suggested in the previous reply, but sometimes the game just crashes and you can't get it back.