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No problem.
I always try and answer the questions asked(that was an easy one - and they asked it so many times).  Your questions are sometimes the most difficult(I wish I could get my hands on the formulas that are used - but understand why it isn't available).  
You expect a level of service and a certain way for things to work, and they haven't reached that yet for you.
It looks like Mike is actually starting to accept a bit more help from owners, which should help the game overall.  This is a slow process though.
I see things two ways.  One, if you have been here for 5-10 years, its easy to just be happy the game is still running.  If your new(1-3 years), or want to bring others to the game, you hope for a game that is precise and always on time.  
Hopefully the game will reach a level that will make you happy, and allow others to come to the game and keep it populated.